Request a RefundUpdated a year ago

If you've had an issue with your order and you'd like to request a refund then you will need to submit a refund application. 

If you're planning on submitting a refund request for a Customer Return listing, please be advised that we will be unable to offer a refund if you're requesting a refund for the following reasons:

• Incorrect size, colour or style
• Damaged/faulty 
• Missing parts 
• Past expiry/Use-by date 
• Has an international plug

Please be advised that Brand New listed products will not be eligible for a refund for the following reasons:

• Incorrect size, colour or style
• Has an international Plug
• Past expiry/Use-by date 
• Damage to the packaging of a product 

To submit a refund request form, please Click Here.